FREQUENTLY ASKED QUESTIONS

AND OTHER HELP

NOTE:

  • This is a working farm therefore we cannot allow dogs on site (except for registered guide dogs). This is NOT a petting zoo.
  • If you would like to book a large group or school visit, please see the "group bookings" section below
  • Online booking closes at midnight the day before. After this time you will not be able to purchase tickets online for that day, although tickets can be purchased for full price at the entrance.
  • All prices are correct at the time of publishing. However, Apple Jacks Adventure Farm (AJAF) reserves the right to change the prices without prior notice.
  • AJAF also reserves the right to withdraw any attraction without reason and without the need to give any sort of compensation.
  • The Massive Maize Maze opens at the end of each July.
  • AJAF can refuse admission to anyone without reasoning. Guests must retain their ticket.
  • Last entry 1 hour before close.

WHO CAN GO ON WHAT

See our disclaimer and safety notice page to find out who can go on what activity.

DOGS and OTHER PETS

This is NOT a petting zoo however it is a working farm therefore no dogs or other pets are allowed on the property (except for registered guide dogs).

TODDLERS and BABIES

Children aged 4 and under can enter the park for free (activities are limited for children under 4).

Suitable activities for those aged 4 and under include: the sandpit, a small inflatable, a play area, and the tip topper ball-drop (light plastic balls). Children 4 and under are able to participate in some of the other activities, if not restricted by age, and if accompanied by an older suitable person responsible for the safety of the toddler.

BABY CHANGING FACILITIES

There are baby changing facilities available on site.

BABY FOOD

We do not sell baby food and are unable to heat baby food in a microwave. We can, however, provide hot water on request for bottles to rest in.

LOST CHILDREN

Lost children should speak to a member of staff (all staff will be wearing company uniform), they will be escorted to the Gift Emporium. We will then make an announcement over the tannoy. It is advisable to arrange a meeting point where one of your group leaders can be based should any of your party get lost, and let your party know where that meeting point is.

HEIGHT RESTRICTIONS

As our activities are physically demanding, younger children may find it difficult to take part in activities such as Archery.

DISABLED ACCESS

ACCESS FOR THE DISABLED

Whilst it might not be possible to participate in activities, most areas of the adventure farm allow for disabled access and mobility scooters. Assistance is available if needed.

See our bookings page for information on our prices for disabled people and the Personal Assistance Scheme.

TIMINGS

Try to arrive earlier in the day to make the most of all that the adventure farm has to offer. Our car park opens at 10a.m. and the attractions open at 10.30a.m.

QUAD KARTS

Children aged 5 and under will require an adult to ride with them on the back of the kart.

CLOTHING AND LOST PROPERTY

You should wear suitable clothing and footwear for outdoor activities and remove all loose items. Apple Jacks Adventure Park cannot be held responsible for loss or damage to any personal belongings or lost property whatsoever.

ADULT PARTICIPATION

Most of our activities are suitable for both adults and children.

CORPORATE TEAM BUILDING ACTIVITIES (not suitable)

Although most of our activities are suitable for both adults and children, the adventure farm is not suited to corporate team building days.

REFRESHMENTS

Enjoy a tasty burger or hot dog freshly cooked on our authentic charcoal-grill. Or, try one of our freshly made sandwiches or jacket potatoes, or bring a picnic if you wish. View our grill menu here.

HEALTHY EATING

We sell a wide range of food, including jacket potatoes, salads & sandwiches. Please contact us to discuss any special requirements.

BIRTHDAY PARTIES

We do not host children's birthday parties but (shared) use can be made of our big marquee where children are able to run around and enjoy themselves. The big marquee has a large table at one end that can seat up to twenty people and can be used to celebrate birthday parties.

We can provide catering if you let us know in advance after you have purchased your group entrance tickets, or you can bring your own party bags.

There is an entertainment show for children that performs at set times.

Please see the "Group Bookings" section for booking information, and let us know by email when you have booked your party for.

ENTRANCE PRICE (EXTRA CHARGES)

The entrance price gives you access to all our attractions other than the mini-digger and quad karts which are coin operated and cost £1 per-ride. Skates are provided for use on the skating rink at no cost but a small charge is made for the loan of elbow and knee safety pads. Car and coach parking is free.

GIFT SHOP

Our Gift Emporium should be able to satisfy your gift needs before you leave the farm.

RIGHT TO ENJOYMENT

We try to ensure that our guests have an enjoyable and trouble-free day when they visit the park. Unfortunately, there are times when certain visitors misbehave and under these circumstances, the company reserves the right to ask visitors to leave the park when their behaviour is deemed unacceptable. When children are involved in such a situation, we will contact the group leader prior to any action being taken.

RISK ASSESSMENT

A copy of the Risk Assessment can be viewed at the entrance to the Adventure Farm. If you are planning a group visit and require a copy of the Risk Assessment in advance please use the contact form on the website to provide information and request a copy.

OPEN WATER DANGER

Apple Jacks does have a small amount of open water at the park. However, any open water is off the beaten track and not within the boundaries of the adventure park. Parents and Guardians must accompany small children at all times.

TRAFFIC HAZARDS

On site vehicle use is kept to an absolute minimum when the park is open to members of the public. If the need arises to bring a vehicle on site, speed restrictions are reduced to walking pace and all vehicles will put on its hazard warning lights and will be provided with a walking escort.

FIRST AID

We always have at least 1 trained first aider on duty at all times. More are on duty on busier days. Please note, we are only equipped to treat minor injuries and our staff cannot administer tablets, creams or medicines.

PUBLIC TRANSPORT

When arriving via Public Transport, it is important to take note that Apple Jacks Adventure Park has a long entry drive (around a 15 minute walk).

CAR PARK / COACH PARK

We have a massive car park available. And… it’s totally free to park all day!

We also have a designated coach parking area for use by large groups of visitors, that is close to the entrance to the attractions.

Coach drivers of large parties: drive through the entrance gate onto the track that eventually leads across the bridge over the motorway, keep going until the track opens up onto a massive car park.  Drive through the car park to the designated coach parking area on the left close to the entrance to the attractions.

The Car Park will open 30 minutes before the attractions open, and will be closed and locked 30 minutes after the attraction closes.

Car Parking is free of charge, and all vehicles are left at their own risk.

GROUP BOOKING DISCOUNTS

Group booking discounts are available via our online booking system only and are obtainable by purchasing a family ticket for each group of 4 people Examples: If there are 20 people in your group purchase 5 x family tickets (totaling 20 people) from our online booking page, regardless of the fact that it is a group booking and not a family booking. If your group consists of 22 people, please purchase 5 x family tickets via the online booking page, and purchase 2 x full price tickets on the day at the entrance. Vouchers must be produced at the entrance and it must be possible for the voucher code to be scanned. Confirmation emails will not be sufficient - the voucher MUST be produced and scanned either from the hard copy or on mobile device.

OTHER DISCOUNTS AND DISCOUNT CARDS

From time to time we run authorised promotions with Ticket Quarter, with Groupon, Wowcher and with local radio stations. The discounts offered by Ticket Quarter, Groupon, Wowcher and by local radio stations are accepted if authorised by AJAF. Vouchers must be produced at the entrance and it must be possible for the voucher code to be scanned. Confirmation emails will not be sufficient - the voucher MUST be produced and scanned either from the hard copy or on mobile device. If you have purchased a Groupon or Wowcher voucher present it at the entrance; you do not have to book online.

If a discount card or type is not listed on this site as being accepted that discount or discount card is NOT acceptable.

BAD WEATHER

Lots of people don't mind sloshing about in their wellies and we only close the entrance-gate due to bad weather if we have health and safety concerns. Otherwise, the entrance-gate will remain open until early afternoon regardless of weather conditions and will only be closed if bad weather causes all our guests to leave. There are covered areas on the site where you are able to take shelter from heavy downpours, and there are gravel and tarmac pathways, however in wet weather you would be wise to bring your wellies and a pac-a-mac with you.

JOB VACANCIES

Please use our online form at http://www.applejacksfarm.co.uk/job-application/

DOWNLOAD THE AJ "I've Been To" CARTOON CHARACTER

Right click on the animation and select "Save As". Name the download to whatever you choose but make sure you use the .gif file type. After downloading the image you will be able to view it in an internet browser, and also use it in your emails.